Privacy Policy

1. Introduction

 

At Sacred Plant Integrations (“we”, “us”, “our”), we honor your trust and are committed to protecting your personal information. This policy outlines how we collect, use, store, share, and safeguard your personal data in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other relevant South African laws.

This policy applies when you visit www.sacredplantintegrations.com or engage with us online or offline.

 

2. What Personal Information We Collect

 

We may collect the following categories of personal information:

  • Identity information: Name, surname, and title.

  • Contact information: Email address, phone number, and delivery address.

  • Transaction details: Items purchased, order history, payment method (processed securely; we do not store card data).

  • Technical data: IP address, browser type, device information, referral links, cookies, and analytics.

  • Communication records: Emails, WhatsApp messages, customer service notes, and support interactions.

 

Information is collected either directly from you, automatically via the Website, or through our trusted service providers (e.g., couriers, payment gateways).

 

3. How and Why We Use Your Information

 

We process your personal information only for lawful and specific purposes, such as:

  • Processing and fulfilling your orders.

  • Secure payment handling.

  • Delivering customer support and answering queries.

  • Sending service updates (e.g., order confirmations, delivery updates).

  • Improving website performance and user experience.

  • Sharing occasional promotions or offerings (if you’ve opted in—unsubscribe any time).

  • Fulfilling legal and regulatory obligations.

 

 

4. Legal Basis for Processing

 

We rely on one or more of the following grounds under POPIA to lawfully process your personal data:

  • Consent – for newsletter subscriptions, marketing, or voluntarily provided data.

  • Contractual necessity – to complete purchases and deliver services.

  • Legal obligations – such as tax or financial recordkeeping.

  • Legitimate interest – to improve our services, detect fraud, and maintain security (balanced with your rights).

 

 

5. Cookies and Similar Technologies

 

Our website uses cookies (first- and third-party) to:

  • Remember preferences

  • Power the shopping cart and checkout experience

  • Analyze usage via tools like Google Analytics

 

You can adjust your cookie settings in your browser. Disabling cookies may affect some website functionality.

 

6. Sharing Your Information

 

We do not sell your personal information. We may share your data with trusted service providers strictly as needed to run our business:

  • Payment processors: PayFast

  • Courier services: PUDO, The Courier Guy

  • Hosting & analytics partners: For website performance and uptime

 

All third parties are bound by confidentiality agreements and are only permitted to use your data for the specific services they provide. When information is transferred outside of South Africa, it is done in accordance with POPIA Section 72 to ensure adequate protection.

 

7. Data Security & Retention

 

We implement strong security measures including:

  • SSL encryption

  • Secure hosting environments

  • Access controls and firewalls

 

Transaction records are retained for up to five years to meet legal requirements. Other customer data is stored only as long as needed for the purposes described in this policy, or as required by law.

 

8. Your Rights

 

Under POPIA, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of inaccurate or outdated information

  • Withdraw consent for marketing at any time

  • Object to processing in certain circumstances

  • Lodge a complaint with the Information Regulator of South Africa

 

📧 To exercise any of these rights, please email hello @ sacredplantintegrations.com. We aim to respond within 21 days.

 

9. Changes to This Policy

 

We may update this policy from time to time to reflect changes in our operations, legal updates, or data practices. All updates will be posted on this page, and major changes may also be communicated via email.

 

10. Contact Us

 

For privacy-related questions, data access requests, or concerns, please contact:

Data Protection Officer

Sacred Plant Integrations

Rietvlei Grove Farm, Route 62, Montagu, Western Cape, South Africa

📧 hello @ sacredplantintegrations.com

 

By using our Website or providing your personal information, you acknowledge that you’ve read and understood this policy and consent to the collection and use of your data as described.